Reviewing the Configuration Preview and Saving
Check your AI settings at a glance in Config Preview, then save them to go live.
Read articleSetting Escalation Trigger Keywords
Add words like "urgent" or "manager" that prompt your AI to offer a transfer to a human.
Read articleConfiguring Call Escalation and Live Transfer
Let your AI hand calls to a real person by enabling Live Transfer and setting an escalation number.
Read articleWhere to Find Your AI Agent ID
Locate your AI Agent ID in the AI Identity card and learn where you'll use it.
Read articleSetting Supported Languages
Choose which languages your AI can speak with callers and chat visitors.
Read articleUnderstanding Voice Attributes Each
Learn how gender, accent, and age labels help you choose the right voice.
Read articleChoosing an AI Voice
Preview voices from the library and assign the one that fits your business.
Read articleChoosing Your AI's Tone and Personality
Pick a tone, from professional to casual, that matches how your brand should sound.
Read articleNaming and Branding Your AI Receptionist
Give your AI a name and photo so it feels like part of your team.
Read articleWhat Is the AI Receptionist?
An introduction to your voice AI agent and the four sections of the AI Control Panel that shape it.
Read article