Refund & Subscription Policy

1. Free Trial

Every plan includes a 14-day free trial. No credit card is required to start. During the trial you have access to the features included in the plan you select, subject to fair-use limits. If you do not subscribe before the trial ends, your AI services are paused and no charge is made.

2. Subscriptions & Billing

• Plans are billed monthly or annually in advance, in the currency shown at checkout (USD or CAD).
• Subscriptions renew automatically on the same date each billing cycle until cancelled.
• Usage beyond your plan allowance is billed at the overage rate listed on your plan.
• Applicable taxes are added at checkout where required.
• Payments are processed securely by our third-party payment providers; we do not store full card details.

3. Cancellations

You may cancel at any time from your account or by emailing info@marvicdesk.com. Cancellation takes effect at the end of the current billing period — your service stays active until then, and you will not be billed again. We do not pro-rate partial months.

4. Refunds

• Monthly plans: because a 14-day free trial is provided before any charge, monthly fees are generally non-refundable once a billing period has started.
• Annual plans: you may request a refund of the unused, prepaid portion within 30 days of the initial annual charge.
• Duplicate charges, billing errors, or charges made after a confirmed cancellation are refunded in full.
• Setup and onboarding work already performed, third-party pass-through costs (telephony minutes, SMS, ad spend), and overage usage are non-refundable.

Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

5. Plan Changes

You can upgrade at any time; the new rate applies immediately and is pro-rated for the remainder of the billing period. Downgrades take effect at the start of the next billing period.

6. Failed Payments

If a payment fails, we retry the charge and notify you by email. Service may be suspended if the balance remains unpaid after 7 days. Accounts unpaid for 30 days may be closed and their configuration removed.

7. Service Interruptions

If a verified platform outage caused by Marvic Desk prevents your AI receptionist from operating for an extended period, contact support — we will review the impact and may issue a service credit.

8. How to Request a Refund

Email info@marvicdesk.com with your account email, invoice number and the reason for your request. We respond to all refund requests within 5 business days.

• Email: info@marvicdesk.com
• Phone: +1 437 876 0886