Privacy Policy

Introduction

Welcome to Marvic Desk. We are committed to protecting your personal information and being transparent about how we collect, use, store, and safeguard your data. This Privacy Policy explains how Marvic Desk (“we,” “our,” “us”) handles personal information through our website, services, marketing activities, and communications.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information to provide our services effectively and improve your experience with Marvic Desk.

1. Information You Provide Directly

• Full name
• Email address
• Phone number
• Business or clinic name
• Service inquiries and project details
• Account or profile information
• Payment information processed securely through third-party providers

2. Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and time spent
• Date and time of visits
• Referring links
• Cookies and usage data

3. Third-Party Information

• Advertising platforms (Google Ads, Meta Business Suite, TikTok Ads, etc.)
• Analytics tools (e.g., Google Analytics)
• Payment processors
• CRM or marketing automation systems
• Social media interactions

How We Use Your Information

• Provide and manage our AI receptionist, chat, calling and marketing automation services
• Respond to inquiries and support requests
• Improve website performance and user experience
• Analyze results and optimize campaigns
• Send service updates, promotional content, or business notices
• Process billing and verify transactions
• Enhance security and prevent fraudulent activities

We do not sell or trade your personal information.

Customer & Patient Data Protection

1. Customer Data Stored Only in Your Hosting Environment

Any customer or patient information associated with your business is stored solely in your secure hosting, CRM, practice management, funnel builder, or marketing platform. We do not store, download, or retain copies of your customer data.

We do not save:

• Customer or patient names
• Email addresses
• Phone numbers
• Payment or billing details
• Physical addresses
• Appointment or order history
• Personal identifiers
• Any other sensitive customer information

All data remains fully under your control.

2. No Internal Storage or Local Saving

• Internal servers
• Local devices
• External databases
• Third-party storage tools not authorized by you

3. No Sharing of Customer Information

• Sell customer data
• Share client information with other businesses
• Use your customer information for our own benefit
• Transfer customer data outside your account without written consent

4. Authorized Access Only

• Limited to necessary team members
• Used only to complete requested work
• Protected by strict security controls
• Never accessed for unrelated purposes

We comply with industry standards for data protection and confidentiality, including HIPAA and PIPEDA requirements applicable to clinic communications.

Cookies & Tracking Technologies

• Enable core website functionality
• Improve user experience
• Analyze website traffic and behavior
• Enhance marketing and retargeting effectiveness

You may accept or decline optional cookies. Required cookies are essential for certain site features and do not require consent.

How We Share Information

We may share information only with trusted partners that assist in delivering our services, such as:

• Marketing platforms (Google, Meta, TikTok, etc.)
• Analytics providers
• Hosting services
• Payment processors
• CRM and automation tools

These partners must maintain confidentiality and comply with data protection standards. We do not share or sell customer information for marketing or unrelated purposes.

Data Security

• SSL encrypted data transmission
• Secure hosting environments
• Access restrictions and authentication controls
• Secure third-party tools
• Regular monitoring for security threats

While we work to safeguard your information, no system can guarantee absolute security.

Data Retention

• Deliver services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

When no longer needed, data is securely deleted or anonymized.

Your Rights

• Access personal information we hold
• Request corrections or updates
• Request deletion or removal
• Restrict certain types of processing
• Opt out of marketing communications
• Request a copy of your data (data portability)

You can exercise your rights anytime by emailing: info@marvicdesk.com

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a minor has submitted data to us, please contact us, and we will remove it immediately.

International Data Transfers

Your information may be processed in countries different from your location. All international transfers comply with applicable data protection laws and include appropriate safeguards.

Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website and services constitutes acceptance of the updated policy.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

Email: info@marvicdesk.com
Phone: +1 437 876 0886