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Explore step-by-step guides and answers from our team.
Get Started
This section gets a brand-new customer from signup to a live, working AI Receptionist. Follow it in order the first time you use Marvic Desk.
8 articles
Account & Workspace
Manage your personal profile, password and security, business details, dashboard language, and workspace-level controls from Settings → Workspace.
6 articles
AI Receptionist
The AI Control Panel (Settings → AI Control Panel) is where you shape how your AI Receptionist sounds, behaves, and escalates calls.
10 articles
Knowledge Base
The Knowledge Base is how your AI Receptionist and chatbot learn about your business. It has three tabs: Intelligence Prompt, File Sources, and URL Sources.
8 articles
Phone Numbers
The Phone Numbers page is where you search for, purchase, and connect Twilio phone numbers to your AI Receptionist.
6 articles
Call Logs
Call Logs — shown in the dashboard as Call Intelligence — is where you review every inbound and outbound call your AI has handled, along with AI-generated summaries.
2 articles
Appointments
Appointments brings together bookings made by your AI Receptionist and events synced from your connected Google Calendar.
0 articles
Chat
Chat — shown in the dashboard as Chat Intelligence — combines conversations from your website chat widget and SMS into a single, searchable log.
0 articles
Outbound
Outbound is one of the most powerful parts of Marvic Desk: AI-driven voice and SMS campaigns that reach your contacts, qualify leads automatically, and score every result. This section documents the complete workflow in detail, per the project's requirement for particular attention to Outbound.
0 articles
Contacts
Contacts & Lists is where you manage the people your outbound campaigns reach, and where you maintain your Do-Not-Call suppression list.
0 articles
Notifications
Notifications keep you informed about AI receptionist activity — both through configurable email/SMS preferences and a live in-app feed.
0 articles
Team & Permissions
Invite teammates and control what they can see and do inside your Marvic Desk workspace from Settings → Team.
0 articles
Billing
Manage your subscription plan, payment method, usage, and billing history from Settings → Billing.
0 articles
Integrations
Integrations connect Marvic Desk to your other tools. Today, Google Calendar is the only live integration — every other channel listed in this Help Center is planned for a future release.
0 articles
Chatbot
Settings → Chatbot Config is where you customize and deploy the website chat widget that represents your AI Receptionist online.
6 articles