Chat History and Status
: Understand conversation statuses and browse older chats page by page.
Read articleUnderstanding Chat Sources: SMS vs. Website Widget
Learn how website chats and SMS conversations are combined, and why some contacts appear as anonymous visitors.
Read articleOpening an Individual Chat Conversation
Open any conversation to read its full message history.
Read articleManaging and Searching Conversations
Open any conversation to read its full message history.
Read articleChat Overview: Understanding Chat Intelligence
Understanding Chat Intelligence: Review every AI chat conversation from your website widget and SMS in one searchable log.
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