Knowledge Base Best Practices
Simple habits that keep your AI's answers current, clear, and consistent.
Read articleSaving Your Knowledge Base
Save your prompt, files, and URLs so your changes take effect.
Read articleAdding URL Sources for Automatic Crawling
Point your AI at web pages it can learn from automatically.
Read articleSupported File Types and Size Limits
See which file formats you can upload (PDF, DOCX, TXT, CSV) and the 10 MB size limit.
Read articleUploading File Sources
Upload documents to your Knowledge Base so your AI can reference them.
Read articleAdding FAQs to Your Knowledge Base
Write clear question-and-answer pairs that help your AI respond the way customers ask.
Read articleAdding Business Information
The key details to include, like hours, locations, services, and pricing, so your AI can answer without escalating.
Read articleWhat Is the Knowledge Base?
Learn how your Knowledge Base gives your AI the business information it needs to answer customers accurately.
Read article