Understanding Where a Promotion May Be Mentioned

The Where it may be mentioned checklist controls which channels are allowed to bring up a promotion. ● Voice — your AI Receptionist may mention it on phone calls. ● Chat — your website chat widget may mention it. ● SMS — text-based conversations may mention it. ● Outbound — outbound voice/SMS campaigns may mention it. ● Telegram, Facebook Messenger, Instagram Direct, WhatsApp — the corresponding Messaging channel may mention it.

Note: Selecting none of the checkboxes allows every channel to mention the promotion — the checklist is a restriction list, not a required selection.