Understanding Call Behavior Settings

These settings control exactly when and how aggressively your campaign contacts each lead. Call window start / Call window end — the hours during which calls or texts will go out (e.g., 09:00 am to 08:00 pm). Concurrency — how many contacts can be dialed at the same time. Timezone — the timezone the call window is based on what selected (e.g., America/Toronto). Max attempts — how many times to try reaching a contact. Retry after (min) — how long to wait before retrying a contact who didn't answer. Days of week — which days the campaign is allowed to run, entered as comma-separated numbers (0=Sunday...6=Saturday, e.g., 1,2,3,4,5 for weekdays).