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Messaging

Messaging vs. Chat: What's the Difference?

What's the Difference?: Understand how your Messaging inbox differs from Chat Intelligence and when to use each.

Updated 9/24/2026

Marvic Desk has two related but separate inboxes. ● Chat (Chat Intelligence) — conversations from your own website chat widget and SMS, powered directly by your AI Receptionist. ● Messaging — conversations from third-party platforms you connect yourself, such as a Telegram bot, shown in their own dedicated inbox.