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Outbound

How No-Answer Calls Are Handled

Learn how retry settings decide when to try unanswered contacts again.

Updated 9/18/2026

If a contact doesn't pick up, the campaign follows your Max attempts and Retry after (min) settings to decide whether and when to try again.

Note: A call that goes unanswered is logged in Outbound Results with a NO_ANSWER status rather than Completed.