Connecting Your AI Agent and Caller ID to a Campaign

Voice and Voice + SMS campaigns need to know which AI agent should speak and which number should show as the caller ID. 1. In the New Campaign form, enter your Agent ID — the same Agent ID used by your AI Receptionist (see AI Receptionist → Where to Find Your AI Agent ID). 2. Optionally, enter a From number (Twilio). Leave this blank to use your business's default Twilio number. Note: ElevenLabs and Twilio are the underlying voice-AI and telephony providers behind Marvic Desk's outbound calling. You do not need separate accounts with either — these fields are managed within your Marvic Desk workspace.