Understanding Call Intelligence (Call Logs Overview)

Call Intelligence gives you a running record of call activity and lets you review AI-generated summaries and sentiment insights for each call. ● Total Calls — all calls handled, inbound and outbound. ● Total Minutes — total call duration across all calls. ● This Week — calls handled in the current week. ● Recent Interactions — a table listing each call's Caller, Type, Status, Duration, Date & Time, and AI-written Summary.