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Knowledge Base

What Is the Knowledge Base?

Learn how your Knowledge Base gives your AI the business information it needs to answer customers accurately.

Updated 9/17/2026

The Knowledge Base is the information your AI draws on to answer customer questions accurately — your business details, hours, services, FAQs, and any documents or web pages you add. ● Intelligence Prompt — a structured text prompt describing your business. ● File Sources — documents you upload directly. ● URL Sources — web pages the AI crawls automatically.